- Graduate Certificate in Cyber Security - University of Wollongong
- Bachelors of Computer Science - University of Wollongong
- Diploma of Information Technology - University of Wollongong College
- Digital Marketing Certification via Google Digital Garage (2022) - Credential ID: AEZ SH7 N9K
- Successfully completed a 12-week course in digital marketing to take businesses online
- Learned how to make it easy for people to find a business on the web and reach more people locally, on social media, or on mobile
- Successfully learned how to track and measure web traffic, as well as sell products or services online
- University of Wollongong - Graduate Certificate in Cyber Security (2022 - 2023)
- University of Wollongong - Bachelors of Computer Science (2016 - 2020)
- UOW College - Diploma of Information Technology (2015)
- TAFE Illawarra - Information Technology Certificate III (2013 - 2014) [Partial completion - TVET]
- Smith's Hill High School - HSC (2013 - 2014)
- Woonona High School (2009 - 2012)
- Microsoft office suite
- Customer service and cash handling - Woolworths Bulli
- Knowledge of several programming languages:
| Python |
HTML |
SQL |
| C# |
CSS |
Perl |
| Java |
PHP |
C++ |
|
JavaScript |
|
- Knowledge and experience modifying and maintaining user profiles with Microsoft Active Directory
- Knowledge and experience modifying and maintaining user accounts with Office 365 Administration Portal
University of Wollongong - IT Service Desk Officer (2021 - Current)
- Proven strong analytical skills
- Proven ability to work with and across functional teams to create solutions
- Providing outstanding customer service
- Answering phones and obtaining information relevant to customer enquiries and issues
- Answering web chats and emails to quickly and effectively resolve customer enquiries and issues
- Verification of user identities
- Remote support of clienteles' software
- Modification of User Profiles with Microsoft Active Directory and Office 365 Administration Portal
- Adhering to strict confidentiality practices for security and auditing purposes
- Assistance of enrollments of mobile devices (iOS and Android) onto the ZENworks Mobile Device Management Platform
NEC Australia - Service Desk Analyst Level 1 (2019 - 2021)
- Proven strong analytical skills
- Proven ability to work with and across functional teams to create solutions
- Providing outstanding customer service
- Answering phones and obtaining information relevant to customer enquiries and issues
- Verification of user identities
- Remote support of clienteles' software
- Modification of User Profiles with Microsoft Active Directory and Office 365 Administration Portal
- Adhering to strict confidentiality practices for security and auditing purposes
- Assistance of enrollments of mobile devices (iOS and Android) onto the ZENworks Mobile Device Management Platform
- Assistance maintaining internal website used by colleagues
- Assisted in training new team members ensuring they were competent to resolve issues raised by clients
Woolworths Bulli - Team Member/Customer Service - Produce & Meat (2015 - 2019)
- Providing outstanding customer service
- Ensuring product range meets customer expectations
- Ensuring that safe food handling and WHS procedures are maintained
- Mission Australia Bellambi - Computer Refurbishment (2014)
- UniCentre (now UOW Pulse) UOW Wollongong - experiencing the role of IT Manager (2013)
- Keira High School North Wollongong - assisting the TSO (2012)
Building/rebuilding/repairing computers
Livestreaming
Programming
3D Printing
Health & Fitness